![]() Our chefs create dishes that cater to a wide variety of palates and dietary preferences, so the best part of dining out can be enjoyed by everyone.ĭelivering more than 1M meals per month and growing 3x YoY, CookUnity is also helping improve the livelihood of working chefs, tripling their income, enabling the growth of their own teams and personal brands. Through a weekly subscription, eaters can select from a diverse, ever-changing menu of hundreds of hand-crafted meals. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience.ĬookUnity is home to more than 100 of NYC, LA, Austin, Chicago, Atlanta, Seattle and Miami’s most inspired and innovative chefs. We're changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.CookUnity is the first chef-to-you marketplace connecting the country's most talented chefs with eaters (consumers). BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I was never informed that this change request was denied, and I have no way of getting access to this shipment! I now have over $100 worth of food going in the garbage because CU couldn't simply change the address within hours of the order processing!! ![]() ![]() Upon emailing customer service again, I was informed that the change request was denied, and there was nothing that could be done. Today, 11/14, I receive a text message that the order will be delivered to my former address that I do not have access to. I provided the new address and was told they would follow up with any developments. I was told that they couldn't cancel the order but would provide a 1 time accommodation to reroute the order to my new address. Within hours of the order processing I reached out to customer service to attempt to cancel the box that I already tried to cancel through their system. The following day (11/9) the system processed the order to a prior address that I no longer have access to. I attempted to cancel my CU order, but apparently it had failed to cancel. I can't imagine I am the only person they have stolen money from. What they did should be considered criminal. The 12 meals was supposed to cover the whole week. This was most of the money I had budgeted to eat with for the week. I followed up with them the next day for my missing delivery and was told because they tried to make a delivery, that they could not redeliver or refund.So they essentially STOLE $156 dollars from me without providing what I paid for. Mind you, this was the second week of my service. So they decided not to deliver the package. I take online classes and since I work full time, most of my school work is done on weekends. ![]() They called me the first time on March 12th, at 2:45pm and the last time at 2:47pm, but I was taking an exam for school and was not immediately available. The delivery service they use is unreliable.
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